Frequently Asked Questions
What should I expect?
We want your event to be a stress-free experience! For overnight events, we will deliver and beautifully style your chosen theme and then return the next day to pick everything up. For daytime bell tent parties, we will work out the same-day pickup during the contracting phase.
How do I make a reservation?
To start your booking, browse our website and choose a theme. If you don't see one you like, we're happy to mix and match elements between themes, or work with you to customize one.
Once you have a date and theme selected, fill out our request form and we'll contact you to confirm availability. We require a 50% refundable deposit to secure your party date along with a signed party contract.
Due to the high volume of requests we receive, we're unable to hold dates for you until the deposit and signed contract are returned.
What type of payments are accepted?
We accept all major credit cards. An invoice will be emailed to you to make your deposit payment online processed through Stripe. A final invoice will be emailed to you after the event. Applicable sales tax will be included on invoices.
How much space is needed?
Each tent and mattress requires a 4-foot wide by 6-foot long space. Our bell tents require at least an 18-foot radius for staking. If you're unsure if you have enough space, feel free to email us with area measurements and/or pictures. We've got a space specialist on our team that has been able to MacGyver some pretty tight spaces to ensure that the party still goes on.
What happens the day of the event?
One week before your event, we will be in contact with you to verify everything once more before delivery, including delivery and pickup times. During the designated arrival window, we'll arrive to set up and style the party for you!
Please have the area cleared and ready for set up. We're unable to assist in moving furniture so please have the space ready.
On average, it takes 1-2 hours for us to set up and style our A-frame tents and 2-3 hours for our bell tents.
What is the standard rental period?
Standard is overnight unless you request a daytime or DIY bell tent. If you want to have tents for more than one night just make a note in your reservation and we will work to accommodate you! Additional night rate applies and is based on availability.
How is everything cleaned?
After each event, all bedding is laundered using hypoallergenic detergent. Mattresses, decorative pillows, and decorative items are disinfected and sanitized. We have a kiddo too, and will ensure everything meets the picky standards we have for our own family!
How far do you deliver?
We deliver to San Diego County and Temecula, however rentals 20 miles outside of the 92104 zipcode will incur a flat-rate time/mileage fee depending on your location (which will be disclosed before booking).
What if I need to cancel?
We understand things happen, especially right now! Cancellations made more than 7 days prior to your event will receive a total refund of any advance payments.
Cancellations made within 7 days of the event are not eligible for a refund and you will forfeit your deposit.
COVID-19 UPDATE: If someone is sick, please let us know ASAP and we will discuss the potential for rescheduling instead.
Is there an age requirement?
We highly recommend party guests are ages 5 and over. If you have a younger sibling in the house, we're happy to make exceptions for them.
Can I use the A-frame tents outside?
Our handcrafted tents are designed to be used indoors only. If the tents are damaged, there will be an additional charge immediately upon return.
I know a family who could really use this but can't afford it - is there a way to sponsor them?
YES! You all have some big hearts, and we love it. If you know a family who's in a tough spot and could use some slumber party joy, please email us and we'd love to do all we can to make it happen.